Customer Service at Gemini Training Halifax (Learndirect Centre)

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Course details

How long is the course?
3.5 hours

Attendance pattern
Customised

Course qualification
Contributes towards First Line Management Certificate

When does the course begin?
To suit the client/individual

Timetable
Study at own pace

Course info
The success of any business begins and ends with the customer. As a first line manager, one of your key responsibilities is delivering customer service that meets your customers’ requirements and their legal rights. This course looks at the key aspects of effective customer service. You’ll learn how to identify your customers’ needs and wants (even when they’re not sure themselves!) and explore the main legal issues relating to customer rights. You’ll be shown how to set the standards, policies and procedures that ensure your customers get the level of service they’re entitled to and you’ll learn how to deal with customer complaints, converting problems into opportunities.

How much will it cost?
To be confirmed

Where is the course held? (view on a map)
Gemini Training Halifax (Learndirect Centre)
The Old Filling Station
Church Street
Halifax
Yorkshire
HX1 1QY